Return and Refund Policy
At Body Works Club, we are committed to providing top-quality fitness and gym equipment along with exceptional customer service. If you need to return a product or request a refund, please review our policy below for detailed information on our procedures.
1. Returns Eligibility:
- We accept returns for products that are in their original condition, unused, and include all original packaging and accessories.
- To initiate a return, please contact our customer support within 2 days of receiving your order.
2. Non-Returnable Items:
- Certain items are not eligible for return due to hygiene reasons or customization. These items include [list of non-returnable items].
3. Return Process:
- To initiate a return request, please contact our customer support team at support@bodyworksclub.com or call [customer support number].
- Our team will guide you through the return process and provide you with a Return Authorization Number (RAN) if applicable.
- Please package the product securely in its original packaging to prevent damage during return transit.
4. Refund Process:
- Once we receive the returned item and inspect its condition, we will process the refund.
- Refunds will be issued using the original payment method used during purchase.
- Please allow 5 business days for the refund to be reflected in your account, as processing times may vary based on your payment provider.
5. Shipping Costs:
- Shipping costs associated with the initial purchase are non-refundable.
- If the return is due to a manufacturing defect or an error on our part, we will cover the return shipping costs.
- If the return is for any other reason, the customer is responsible for return shipping costs.
6. Cash on Delivery (COD) Terms and Conditions:
Body Works Club offers a Cash on Delivery (COD) option for your convenience. Please review the following COD payment terms:
- Advance Payment: For orders placed using COD, a non-refundable advance payment of 20% of the total order amount is required to confirm the order.
- Remaining Payment: The remaining 80% of the order amount can be paid in cash to the delivery person upon delivery. Please have the exact amount ready.
- Order Confirmation: Orders are confirmed only upon successful receipt of the 20% advance payment. Without this payment, the order will not be processed.
- Non-Refundable Advance Payment: The 20% advance payment is non-refundable, even if you choose to cancel the order.
- Order Changes and Cancellations: Once the 20% advance payment is made, order modifications or cancellations may not be possible. Please contact our support team immediately if you need assistance.
7. Exchanges:
- Currently, we do not offer direct exchanges. If you wish to exchange an item, please initiate a return and place a new order.
8. Warranty:
- Our products are covered by a 1-year warranty. If you experience any issues covered under the warranty, please contact our customer support team for assistance.
9. Returns for Fitness Equipment:
- Returns for fitness equipment are allowed only in cases of defective or damaged products.
- Items are returnable if they arrive in a condition that is physically damaged, have missing parts or accessories, are defective, or differ from their description on our product page.
- If you receive a defective or damaged product, please contact our customer support team via [WhatsApp number] for assistance.
10. Refunds for Fitness Equipment:
- Orders cannot be canceled or refunded once they have been dispatched, as fitness equipment requires special packaging and transportation.
- If cancellation is requested after order confirmation, a 10-20% cancellation charge may apply before a refund is processed.
- Fitness equipment is a significant investment; we encourage customers to conduct thorough research before purchasing. If you have any questions, please reach out to us before placing your order.
Need Help?
For any inquiries related to returns or refunds, please contact us at support@bodyworksclub.com or call [customer support number]. We are here to assist you!